Refund policy

Returns and Refunds

Defective or Damaged Items

We accept returns only for items that are defective, damaged, or incorrect. To request an assessment, customers must provide clear photographic evidence of the issue, including the product and its packaging, without tampering with or altering the item.

Once the required evidence is received, our team will review the case within 3–5 business days. If the claim is approved, a refund will be processed to the original payment method.

Change of Mind

We do not offer refunds or exchanges for change of mind, incorrect size selection, or personal preference. This policy complies with the Australian Consumer Law, which does not require businesses to accept returns for change‑of‑mind situations.

Return Shipping Costs

If a return is approved, the customer is responsible for all return shipping costs. Shipping fees are non‑refundable. We recommend using a trackable shipping service. We cannot guarantee receipt of returned items.

Lost or Stolen Orders

Little Chews Store is not responsible for orders marked as delivered by the courier. Orders confirmed as delivered will not be refunded or replaced if reported lost or stolen.

Exchanges

We do not offer direct exchanges. If a return is approved, customers may place a new order once the refund has been processed.

Refund Processing Time

After receiving and inspecting the returned item, we will notify the customer of approval or rejection. If approved, the refund will be issued to the original payment method. Please note that banks and card providers may require additional time to complete the posting of the refund.